At MaxGlim, we care about your satisfaction.
If something isn’t right with your order, we’re here to help you with easy returns and quick refunds.
Please read the full policy below to understand how refunds and returns work. For more common questions, you may also visit our FAQs page for quick guidance.

1. What Is MaxGlim’s Refund and Returns Policy?

Our goal is to make sure you’re happy with your shopping experience.
If you’re not completely satisfied with your purchase, you can request a return or refund under the conditions below.

• You can return items within 14 days of receiving your order.
  
  
• Products must be unused, in original packaging, and with tags attached.
  
  
• Refunds are processed to your original payment method once the returned item is inspected and approved.
  
  
• If the product is defective, damaged, or incorrect, we will cover the return shipping cost.
  
  
• If you changed your mind or ordered the wrong size/item, you will need to cover the return shipping cost.
  
  

2. How Can I Return an Item or Request a Refund?

Follow these simple steps:

1. Contact our support team through the Contact Us page with your order number and reason for return.
   
   
2. Wait for confirmation and a Return Authorization email from our team.
   
   
3. Carefully pack your product in its original packaging.
   
   
4. Send it to the return address provided in the confirmation email.
   
   
5. Once we receive and inspect your item, we’ll notify you about the refund status.
   
   

3. How Long Does It Take to Get My Refund?

We process refunds as quickly as possible.

• After receiving your returned item, inspection takes about 3–5 business days.
  
  
• Once approved, your refund will be issued within 7–10 business days.
  
  
• Refunds are always made to the same payment method used at checkout.
  
  
• You’ll receive an email once your refund has been completed.
  
  

4. What Items Are Not Eligible for Return or Refund?

Some items cannot be returned or refunded, including:

• Products that are used, washed, or damaged after delivery.
  
  
• Items without original packaging or missing accessories/tags.
  
  
• Customized, personalized, or special-order items.
  
  
• Final sale or clearance products.
  
  
• Gift cards or promotional bundles.
  
  

If you’re unsure about your product’s eligibility, feel free to ask us before sending it back.

5. Who Pays the Return Shipping Charges?

• If the return is because of our mistake (defective, wrong, or missing item), MaxGlim covers all return costs.
  
  
• If you want to return the item for personal reasons (wrong size, changed mind, etc.), you’ll pay the return shipping.
  
  
• We recommend using tracked courier services to avoid lost or delayed shipments.
  
  

6. Can I Exchange an Item Instead of Getting a Refund?

Yes, in many cases you can request an exchange instead of a refund.
Please mention in your return request if you’d prefer an exchange.
We’ll confirm availability and help you replace your item as quickly as possible.

7. What Should I Do If I Receive a Damaged or Wrong Product?

If your order arrives damaged, defective, or incorrect, please contact us immediately.

• Send a clear photo of the product and your order number through the Contact Us page.
  
  
• We’ll review the issue and send a replacement or full refund, depending on your preference.
  
  

Your satisfaction is important to us, we’ll make it right as soon as possible.

8. Can I Cancel My Order Before It Ships?

If your order hasn’t been shipped yet, you can cancel it within 12 hours after placing it.
Once it’s shipped, the cancellation is no longer possible, you can then follow the return process after receiving it.

9. How Will I Know If My Return Has Been Approved?

Once we receive your returned product, our team will:

1. Inspect the item’s condition.
   
   
2. Send you an email update confirming whether the return is approved or rejected.
   
   
3. If approved, your refund or exchange will be processed right away.
   
   

10. How Does MaxGlim Handle My Personal Information During Refunds?

Your privacy and personal data are protected.
We only use your information to process your return or refund securely.
Learn more in our Privacy Policy.

11. Need More Help?

We’re always ready to assist you.
If you have any questions about your return, refund, or exchange, please reach out through the Contact Us page or email us directly at sales@maxglim.com.

MaxGlim reserves the right to update or change this Refund & Returns Policy at any time without prior notice. Please check this page regularly for any updates.